Cannot register SIP account

[Anonymous]

Hi,
I've tried using 2 different SIP accounts with 3CX, but for the life of me cannot get them to register.
They are Budgetphone (NL) and Xeloq/GoAndCall (NL/UK) accounts that use standard SIP.
They both end up failing to register.

If i install a softphone (Xlite) on that same server, the account does register, so i suppose it's not a forwardng issue.
I'm behind a NAT router.
If i setup these accounts in Trixbox (Linux) they also work.

I'm provided with a use name, password and SIP server (sip.budgetphone.nl) by Budgetphone.


ps.
Will there be more info on using 3CX with Exchange 2007 Unified Messaging?

Anybody have an idea?
Thanks,
Dennes

 

[Anonymous]

Help!
Anybody?

:cry:

 

[N_G]

VOIP provider

Hi Dennes,

Thanks for your feedback. So it works with X-lite on the same machine, just not with those providers?

Can you look into the server status screen and check at what stage the registration is failing? Check out this FAQ too
http://www.3cx.com/blog/tag/troubleshooting/

Then let us know at what stage the error is happening and we will try to resolve this.

 

[Anonymous]

Hi Nick,
Thanks for responding!

Here's the server's status log:
---
2006/11/12 >>
20:44:26.171|.\SessionMgr.cpp(135)|Log2|CallManager|SessionMgr::run: ** Adding transports **
20:44:26.483|.\SessionMgr.cpp(155)|Log2|CallManager|SessionMgr::run: ** Initialize DUM **
20:44:26.483|.\SessionMgr.cpp(169)|Log2|CallManager|SessionMgr::run: ** Initialize Server Authentication **
20:44:26.483|.\SessionMgr.cpp(174)|Log2|CallManager|SessionMgr::run: ** Initialize Client Authentication **
20:44:26.514|.\SessionMgr.cpp(204)|Log2|CallManager|SessionMgr::run: STUN resolved external IP: 86.90.15.154
20:44:26.514|.\SessionMgr.cpp(215)|Log2|CallManager|SessionMgr::run: ** Initialize Lines Manager **
20:44:26.592|.\DBAccessor.cpp(53)|Log2||DBA: ** Database connection Ok **
20:44:26.608|.\SessionMgr.cpp(219)|Log2|CallManager|SessionMgr::run: ** Initialize Status Monitor **
20:44:26.608|.\SessionMgr.cpp(234)|Log2|CallManager|SessionMgr::run: ** Start Session Manager **
20:44:26.608|.\SessionMgr.cpp(243)|Log2|CallManager|SessionMgr::thread: ** Entering Main Loop **
20:44:30.154|.\SLServer.cpp(10)|Log2||??: SL: connected venerable:0/MediaServer at [venerable]/MediaServer
20:44:30.170|.\MSInterface.cpp(603)|Log2||MediaServerConnected: Media Server is connected
20:47:57.089|.\SLServer.cpp(10)|Log2||??: SL: connected venerable:0/PHPExtension_0 at [venerable]/PHPExtension_0
20:47:58.167|.\LineImpl.cpp(93)|Log2|CallManager|LineImpl::update: Line: register line 31137113039
20:48:10.978|.\SessionMgr.cpp(509)|Log2|Registrar|Registrar:nFailure: Registration failure: <sip:[email protected]:51665> for sip:[email protected]:51665
20:48:36.163|.\LineImpl.cpp(93)|Log2|CallManager|LineImpl::update: Line: register line 31137113039
20:48:41.038|.\SessionMgr.cpp(509)|Log2|Registrar|Registrar:nFailure: Registration failure: <sip:[email protected]:51665> for sip:[email protected]:51665
20:49:32.627|.\LineImpl.cpp(93)|Log2|CallManager|LineImpl::update: Line: register line 31137113039
20:49:41.205|.\SessionMgr.cpp(509)|Log2|Registrar|Registrar:nFailure: Registration failure: <sip:[email protected]:51665> for sip:[email protected]:51665
20:52:27.820|.\LineImpl.cpp(93)|Log2|CallManager|LineImpl::update: Line: register line 31137113039
20:52:41.851|.\SessionMgr.cpp(509)|Log2|Registrar|Registrar:nFailure: Registration failure: <sip:31137113039%[email protected]:51665> for sip:[email protected]:51665
20:52:59.569|.\LineImpl.cpp(93)|Log2|CallManager|LineImpl::update: Line: register line 31137113039
20:53:11.709|.\SessionMgr.cpp(509)|Log2|Registrar|Registrar:nFailure: Registration failure: <sip:31137113039%[email protected]:51665> for sip:[email protected]:51665
20:53:30.458|.\LineImpl.cpp(93)|Log2|CallManager|LineImpl::update: Line: register line 31137113039
20:53:41.817|.\SessionMgr.cpp(509)|Log2|Registrar|Registrar:nFailure: Registration failure: <sip:[email protected]:51665> for sip:[email protected]:51665
20:55:21.062|.\LineImpl.cpp(93)|Log2|CallManager|LineImpl::update: Line: register line 31137113039
20:55:42.139|.\SessionMgr.cpp(509)|Log2|Registrar|Registrar:nFailure: Registration failure: <sip:[email protected]:51665> for sip:[email protected]:51665
20:58:02.585|.\LineImpl.cpp(93)|Log2|CallManager|LineImpl::update: Line: register line 31137113039
20:58:18.303|.\LineImpl.cpp(93)|Log2|CallManager|LineImpl::update: Line: register line 31137113039
20:58:32.959|.\SessionMgr.cpp(509)|Log2|Registrar|Registrar:nFailure: Registration failure: <sip:[email protected]:51665> for sip:[email protected]:51665