Solved Cannot Rename Extension

[MarkCSUK]

We have three extensions with names of phone 1, phone 2, phone 3
I want the rename these to the individual using the phone, but I keep getting and error message
500
Name cannot begin with the '1' character, hexadecimal value 0x31. Line 1, position 25.

I think this is an XML error, is there anyway around it ?

 

[JohnS_3CX]

Hi,

You can only rename your extensions from the management console, not the phone.

If you want, post a screenshot of your error so we can better understand what is happening

 

[MarkCSUK]

sorry - not clear, I want to change the name of extension to that of the phone user, but am getting the error given in the management console ... I am also getting the same error on the phones screen in management console and it then wont show any phones.

screen capture coming up

 

[JohnS_3CX]

What version is you PBX now? Have you updated to the latest version 16.0.6.655 ?

 

[MarkCSUK]

screen capture coming up

 

[MarkCSUK]

What version is you PBX now? Have you updated to the latest version 16.0.6.655 ?

16.0.5.619

 

[JohnS_3CX]

Hi Mark,

Can you update your PBX until your reach the current version, and tell us whether you still face the issue there?

 

[MarkCSUK]

Hi John,

Yes I'll get that organised for this evening.

 

[MarkCSUK]

Hi,

we are now on version 16.0.6.655

If I go into extensions on the dashboard, I can edit all extensions bar these two

if I try I get this error


if I go into phones on the dashboard I get

clicking OK gives me a blank screen, the system all works, bar anyone being able to see the extensions I can't edit.

 

[MarkCSUK]

as an update to this - I rebooted the 3CX Server and the Management Console service will now not start. As I understand it physical phones are working - soft phones are not.

 

[MarkCSUK]

can anyone help?

 

[JohnS_3CX]

Hi Mark,

Do you have any inbound rules that point a DID to those specific extensions?

If so, try to delete the rule and then see if you can now edit the extension

 

[MarkCSUK]

Hi John,

apologies for radio silence, we have been working on this with Charalambos and are 99.9% resolved now - just waiting on the end user to factory reset some phones.

this can be marked closed / solved.

 

[JohnS_3CX]

No worries Mark, sure thing.