Solved Cannot update license after renewed

[skymilenio]

Hi,
Currently we have version 18.0.7.312 installed and license was expired last Friday. We renewed same day and we can see it OK in portal, but console still showing license expired and cannot download new release because showing "Maintenance expired. Updates are not available"

View attachment 36973


View attachment 36974

Please explain me how to solve this issue.

Thank you

 

[SweetAction]

https://www.3cx.com/community/threa...ction-to-activate-3cx-com.122087/#post-571595

You'll likely need to backup, reinstall, restore. You could also contact support and they might have a way to solve this.

 

[skymilenio]

Thank you so much for your prompt response, and I have couple of questions about your suggestion:
1.- I do not have ver 18.0.8 to install as new, then I will install same version I have now, what difference will this make?
2.- Charles saying, in the post you sent me, new version should be installed on a new fresh computer, not on the same current one. If that is true, we do not have any new hardware, and then will have to reinstall everything we have installed in such server. Is that correct?
3.- You suggested me to contact support, but if we do not have a support service agreement, isn't it the only way to request support?

 

[SweetAction]

1. Download the latest version from customer.3cx.com
2. You an re-use existing PC - simply backup, download the backup off the 3CX server, make sure you have it, then uninstall and reinstall.
3. Your partner can help you here. Or buy a ticket for $75.

 

[Shadi Bamalhs (ECOLOR)]

Thank you so much for your prompt response, and I have couple of questions about your suggestion:
1.- I do not have ver 18.0.8 to install as new, then I will install same version I have now, what difference will this make?
2.- Charles saying, in the post you sent me, new version should be installed on a new fresh computer, not on the same current one. If that is true, we do not have any new hardware, and then will have to reinstall everything we have installed in such server. Is that correct?
3.- You suggested me to contact support, but if we do not have a support service agreement, isn't it the only way to request support?

Go to update you will find there is beta hot fix , just update this one and your issue will be fixed

 

[SweetAction]

Go to update you will find there is beta hot fix , just update this one and your issue will be fixed

You can't install updates with expired maintenance usually.

 

[skymilenio]

1. Download the latest version from customer.3cx.com
2. You an re-use existing PC - simply backup, download the backup off the 3CX server, make sure you have it, then uninstall and reinstall.
3. Your partner can help you here. Or buy a ticket for $75.

Thank you so much. Issue solved.