licence renewal

  1. Licence expiry notifications going to Users - v20 Update 8

    Hi, A user reported they are receiving 3CX expiry notifications. Their extension ( Reception user ) email is not on the company domain registered on 3CX and has never been used as a login other than to this extension. It is worth noting the extension is not in Default and is in its own...

  2. Can't apply purchased 4SC key to expiring running instance. Is a 3CX hosted to 3CX hosted migration the only way to use it? And if so, how?

    Hello all, I did try to find this topic in this forum and elsewhere, but couldn't seem to find anything relevant unfortunately. Apologies in advance if there's something I missed, and thanks for your help. So, I currently have a 4SC Pro v20.0 Instance which is 3CX hosted, but the licence is...
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    • 3cx hosted 3cx migration 4sc licence activation licence renewal license compatibility migration
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    • Forum: SMB

  3. Solved Have 3CX Hosted?

    Good morning, I am trying to renew my 3CX PRO 4SC license. However, the checkbox for "Have 3CX Hosted?" is grayed out and I cannot un-check it? Is it mandatory to pay for 3CX Hosting even though the instance is 3rd-paty hosted in Google Cloud Platform? Thank you!

  4. Subscription Expired - Fails to establish connection to activate.3cx.com

    Hi, Running v18.0 Update 7 (Build 441) on-prem self hosted Windows Server. Renewed our subscription over a month ago. When logged into the admin portal I noticed a warning stating our license expired last week. I've tried refreshing the license and receive the error below. activate.3cx.com is...

  5. Solved Can't restore v18.5 backup to a v20

    Hi, I waited a bit long to update my 3CX on premise, currently version 18.5, My licence key expired, and i can no longer update or validate the renewal of my key. Support told me to do a fresh v20 install and upload my backup, but the backup failed because it does not contain a system owner...
  6. TLCtech

    Unable to Renew license

    My license expires on the 11th. I was given permission to pay for it friday, but it just stayed on "Processing". It never went through I guess, so I tried again today. And its still frozen on "processing". How can I resolve this?
  7. JamieLewisIBT

    Users seeing licence is due to expire

    Can you please remove the visibility to end users that the licence is due to expire. This should be seen by admin or owner right only.

  8. license_error.HttpsErr_InvalidTrustedStorage

    I am getting "license_error.HttpsErr_InvalidTrustedStorage" after renewing my license key.

  9. Partnership and licensing questions

    Hi! I used to be a registred partner, following the recent changes in partnership requirements, i was told that my account will be converted as a trainee partner until 2024: this looks to be not the case as i've lost access to my systems from my portal: can you please check this? Some...

  10. Solved Cannot update license after renewed

    Hi, Currently we have version 18.0.7.312 installed and license was expired last Friday. We renewed same day and we can see it OK in portal, but console still showing license expired and cannot download new release because showing "Maintenance expired. Updates are not available" Please...

  11. 3CX 4SC Standard

    I used our partner portal to create a system for a potential customer. Told the customer that they have 12 months trail, only to realise they have 2 months. Licence type is 4SC annual but has an expiration period of 60 days. Does this auto-renew or 3cx free 4SC is only free when the customer...

  12. License expired

    My free license expires today. I purchased a Pro license for this instance yesterday. How do I get the license to apply? Get the system to recognize that it is not expiring?

  13. free licence expired

    Hi, I just saw that my free 3cx licence expired expired. I thought it would renew itself because that's what I read in this forum. Should I be worried about the system stopping to work and how do I renew the free licence as it doesn't seem to renew itself?

  14. Issues with license upgrade

    Hi Folks, Just wondering how long it takes after a bank transfer has been made for the license to update in the portal. upgraded from standard to Enterprise I put the Requested info into the Transfer for the ID. Any advice would be appreciated

  15. Perpetual to Annual license

    It appears my system has moved from our perpetual license to an annual license as I just received an expiration notice. Ive seen a few other threads that mention this, but i have not seen a clear resolution. Is there a resolution to this, or do I have to buy support to have 3CX check it?

  16. Change de number of simultaneous calls

    Hello ! We have a licence for 32 calls right now, but would like to change to 16. Is it possible to reduce the quantity when renewing the licence ? Thanks ! François

  17. Perpetual licenses converted to Annual

    We just noticed that some of our Perpetual licenses are automatically getting converted to annual subscription without we doing any trade-ins. We are happy with expired maintenance or support. Can 3CX explain what's going on? Thanks

  18. License status License error

    Hello All, We a have recently renewed maintenance license. In our customer portal , I can see the expiry date is next years. But on the admin center, License status : License error. I am not able to install updates as the maintenance license is expired on admin center. I was running version...

  19. Converting a first year trial into a permanent Standard 4 sim. calls

    Hey there, So my first year is getting close to expire and I'm wondering what to do next in order to keep it running and how much would it cost. I have 6 physical phones and a couple of remote android extensions. I've monitored the sim. calls and we never exceed 4, so the "free" standard...
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