Can't answer when incomming caller dials an extension V5

[Ralph]

Good evening,

I decided to try out V5 Build 3790 and have run into a problem with incoming calls. I seem to be registered and able to call out but when someone calls in:

When a caller calls into the system the digital receptionist answers the call and plays a welcome message. The caller then dials an extension (ie. 101) and is transferred to the extension. The extension rings but when it is answered the call is immediately terminated. I am using X-Lite to test the system.

The logs are as follows:
17:37:52.163 Call::Terminate :[CM503008]: Call(2): Call is terminated
17:37:52.163 Call::Terminate :[CM503008]: Call(2): Call is terminated
17:37:52.113 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:801
17:37:51.952 CallCtrl:nLegConnected :[CM503007]: Call(2): Device joined: sip:[email protected]:31042;rinstance=0f74533eed11aa7d
17:37:44.031 CallCtrl:nSelectRouteReq :[CM503004]: Call(2): Calling: Ext:101@[Dev:sip:[email protected]:31042;rinstance=0f74533eed11aa7d]
17:37:32.544 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:801
17:37:32.524 CallCtrl:nLegConnected :[CM503007]: Call(2): Device joined: sip:[email protected]:5060
17:37:31.843 CallCtrl:nLegConnected :[CM503007]: Call(2): Device joined: sip:
17:37:31.833 CallCtrl:nSelectRouteReq :[CM503004]: Call(2): Calling: IVR:801@[Dev]
17:37:31.823 Line:rintEndpointInfo :[CM505003]: Provider:[BroadVoice1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:xxx.xxx.xxx.xxx:5060]
17:37:31.823 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:801
17:37:31.793 CallCtrl:nIncomingCall :[CM503001]: Call(2): Incoming call from xxxxxxxxxx@(Ln.10000@BroadVoice1) to [sip:[email protected]:5060]
17:37:31.753 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10000 forwards to DN:801

I noticed this in the logs:
17:37:31.823 Line:rintEndpointInfo :[CM505003]: Provider:[BroadVoice1] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:xxx.xxx.xxx.xxx:5060]

Any ideas??

Thanks again,

 

[jeffwake]

This seems to be the same problem as mine "DR Drops Calls." I am also using Broadvoice and get the same message. But I also have a POTS line in front of a Grandstream gateway and get the same behavior.