extensions

  1. Owners Extensions Not Visible in Admin

    Hello All, There are currently 2 extensions that are not showing in the Admin-User and want to note that they are listed as the owners. We are able to see these 2 extensions on the app and team end of the web client. Is there a way to add or a reason they are not showing? thanks!
    • shahrad
    • Thread
    • admin admin portal extension extension add extensions
    • Replies: 9
    • Forum: Web Client
  2. Leo_B

    System v20, how to hide the other departments extensions question

    Hello, The v20 phone system in question serves three separate locations. Each location users aren't supposed to see extensions that belong to the other ones. In PBX settings, the mentioned locations appear as departments, all with option 'Publish department information for all extensions'...

  3. Solved Can't Change an Extension's Role

    We currently have a Hosted 3CX Standard 3 SC Instance. The Issue I'm running into is I cannot change any Extensions Role. I need to have two Extensions that are 'Owners' and have full rights and access to management console. Steps I'm following atm are as follows. 1. Log into Management...

  4. 3CX Extensions Seem to be Sharing Lines - Outbound calls via Desktop App

    Two of our extensions seem to be sharing a line or similar. We are using 3CX V18, Self hosted. The problem is as follows, given the following scenario: Ext 100 initiates a call to any number (usually external number) via their 3CX Desktop App. When 200 makes a call from their 3CX Desktop...

  5. Import Office365 and historic extensions

    Hello to all I have a customer who would like to move from his existing Pabx to 3CX, he is however struggling with the import. He is importing his Office365 users into 3CX but cannot find a solution to import the existing extensions. In fact, during the import, the extensions are automatically...

  6. Viewing Users/Extensions message count?

    I just switched a client to 3CX from RingCentral and he asked how to view the list of users and their unread/total message count. I told him I wasn't aware of anything like that in 3CX but that I would look into it. Does anyone know of something like this for 3CX?

  7. Extension custom hours don't function properly for daylight savings

    Yesterday the time was changed to daylight saving time. Our custom business hours are all 1 hour off now. The server time is correct. Do I really have to set the time zone manually twice a year? This should work automatically.

  8. Report # of extensions registered

    Hello, I would like to set up monitors/notifications based on the number of extensions registered. Over the past few years I have found some edge cases in our environments where my traditional monitors do not alert me of an issue, where if I had been checking the number of registered extensions...

  9. Group Management

    Hi all, Hope all is well! I need to dedicate a range of extensions. Lets say 100 till 200 to a department. Now I want that range can only see and call those extensions and not all the others. Ex: I want that 101 can see from 100 to 200 and not 010. I have all the extensions in their...

  10. exclude extension from being listen to

    Hello, We have given 2 extensions the right to listen to other calls. Now, these extensions can listen to every call made from every extension. Is it possible to block extensions? so that it is not possible to listen in on these extensions?

  11. Setting a specific DID on outgoing calls depending on what Extension calls out on a single SIP line

    Hi, I have a sip provider and have multiple tel numbers assigned to the single sip line. I want to send different Tel numbers depending on what extension is used to dial out. (all the numbers are registered to our SIP) If under the General tab I change the Main trunk Number to one of the...

  12. DTMF system not working

    Hi! We've set up 3CX with a Twilio integration. Inbound calls are working so far, except for the part where we need to use DTMF to transfer calls to extensions. So, we set up a digital receptionist that asks for an extension number, but it's not answering to the DTMF tones input. Funny enough...

  13. Solved Incoming calls only go to one extension, not the ring group

    I have set up 3CX on a synology nas within a VM. Tested for a while with one Yealink T46G deskphone and the android app on my phone. I have also installed the windows app on my desk top. Configured 4 extensions (000 to 003) and 3 ring groups (A, B and C). I am at extension 000, my colleagues at...

  14. Main Voice Mail Extension.

    I am having trouble resetting the main voicemail pin. I dont see it listed in extension and when in Settings/Voicemail there is no setting for the pin. Obviously cant change it from an extension without the pin. I have a 2 digit extension system so it is 99 however 99 is not listed as an...
  15. twindscheif

    Possibility to forward to 3CX Contacts in 3CX Mgmt

    Hi there, i would like to have a possibility to add Contacts as fordwarding destinations in 3CX Management in the extensions`section. Currently you can only type the target number manually. A centrally managed Phonebook is existent so it would be nice to have the ability to use it for...
    • twindscheif
    • Thread
    • 3cx management contacts extensions forwarding phonebook
    • Replies: 0
    • Forum: Server

  16. Pre-Alerting Announcements

    It would be a good idea to have the ability to upload an audio file to play prior to an extension or ring groups for example if someone has a message which just says "Thank you for calling company xyz calls may be monitored or recorded"
    • TimM
    • Thread
    • extensions message prealert ring group
    • Replies: 1
    • Forum: Server

  17. Transfer from IVR (extension dialing) not always sending at correct extension

    Hey guys, Weird issue, Sometimes, a client will call and dial the extension he wants in the IVR (nothing new here) but the call will not go to the correct extension, it randomly goes elsewhere. The call logs shows that he dialed the other extension and not the real one. Example: external...

  18. Multiple extensions using 1 IP Phone (Yealink T27G)

    We have provisioned 1 extension (101) on Yealink T27G Now we want to know if we can provision this IP phone with other extensions e.g. 102, 103 etc Thanks in advance

  19. Bulk Extension Import Failing

    We are testing out 3CX free license for our environment to see if it meets our needs and so far the only issue we have is that we can't do imports of extensions. Here's what I did: 1. Went to https://www.3cx.com/docs/bulk-extension-import/, followed the steps and grabbed the template -...
  20. the60

    System-wide defaults

    More often than not, the creation of a new extension requires several default 3CX settings to be modified. Each client usually has a unique set of defaults. Following them while managing dozens of instances requires unnecessary paperwork and effort that could be made more efficient by creating...
    • the60
    • Thread
    • default settings extensions
    • Replies: 2
    • Forum: Server
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