Can't Change Status on Softphone since Update

[kylep87]

I updated 3CX on my Windows 10 computer the other day. Since then, I cannot change the status of my extension. If I switch to Away or any other status, it shows as available. I have the 3CX app for iOS so i have to switch it on the app to change my status. I uninstalled 3CX on my computer and reinstalled it. It worked for a couple hours yesterday and then it hasn't worked today. If I shut down 3CX and reopen, it will work for a few hours. I'm using Version 16.3.0.144. I don't notice any other issues with 3CX.

 

[AWS2P]

You should start here
https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[JohnS_3CX]

Hi Kyle

How do you connct to the PBX? Local? VPN? Direct external connection?

 

[kylep87]

Hi John, I forgot to watch this thread.I guess I'm direct external connection. I do not need to be on my VPN to use 3CX.

 

[YiannisH_3CX]

Hi @kylep87

Try using the 3CX web client as a test on your machine and see if that works. Make sure that the Windows client is not running. That will help us narrow down the issue.