Good morning,
We have run into a problem when calling other companies. When we call a company that has a phone system the phone rings and is answered by their automated call attendant. When we key a selection or dial an extension the autoattendant ignores them as if not even hearing the selection they just dialed. When we call other 3CX systems everything appears to work fine.
We are using the following:
3CX Phone System v5.1.4078.0
OS: Windows Server 2003 enterprise Edition sp2
RAM: 1Gig
HD: 40Gig (36 Gig Free)
Phones: Polycom Soundpoint IP 330
Phones are external and connected via hardware VPN to the Server's Network
Any ideas what is going on here?
Thanks again
We have run into a problem when calling other companies. When we call a company that has a phone system the phone rings and is answered by their automated call attendant. When we key a selection or dial an extension the autoattendant ignores them as if not even hearing the selection they just dialed. When we call other 3CX systems everything appears to work fine.
We are using the following:
3CX Phone System v5.1.4078.0
OS: Windows Server 2003 enterprise Edition sp2
RAM: 1Gig
HD: 40Gig (36 Gig Free)
Phones: Polycom Soundpoint IP 330
Phones are external and connected via hardware VPN to the Server's Network
Any ideas what is going on here?
Thanks again
