Can't Get Inbound Calls to Work

[AtlasCyber]

Hello,

I am a new user of 3CX. I have a SIP trunk from DIDLogic.

I have gotten outbound calls working, but for inbound calls, the phone rings once and then states that I have reached a non working number. I have setup an inbound rule (pictured below). The 3CX phone log shows no record of the incoming call (nor does DIDLogic), but they do show the outgoing call record.

I don't know if this is an issue with DIDlogic or 3CX. I would appreciate any help or guidance you may have.

Thanks!

 

[cobaltit]

If DIDLogic doesn't see the inbound call I'm not sure why you think 3CX would. You definitely need to work with DID Logic for this.

 

[VasilisV_3CX]

Hi @AtlasCyber,

As @cobaltit mentioned, if your SIP Trunk provider isn't registering the incoming calls, then this wouldn't be a 3CX issue.

Did you port numbers over to DIDLogic or are these provided by them?