Solved Cant login to 3cx cloud

[Jiveman]

Hello,

We cant seem to login to our 3cx cloud pabx. The url is xxxx.3cx.co.nz. All our phones are down. When we try to login the error is

WARNINGS.SERVER_ERROR

WARNINGS.WEB_SERVER_NOT_RESPONDING

We were doing some changes to international outbound rules yesterday and all seems to work ok. However the system has been down all of today. Any ideas ?

TIA

 

[Agathocles Prodromou]

Hi @Jiveman ,

Was your instance created using the PBX Express and hosted under the 3CX Trial Account?

 

[Jiveman]

Hi @Jiveman ,

Was your instance created using the PBX Express and hosted under the 3CX Trial Account?

Yes that is correct. We want to evaluate the product before we do a full scale migration

 

[Agathocles Prodromou]

Hi again,

As per the note on the PBX Express wizard, instances created under the 3CX Trial Account are valid for 29 days only.



I assume that is the reason you cannot access your cloud machine.

(If the 29 days did not pass and you cannot access the PBX then we should troubleshoot.)

 

[Jiveman]

Hi again,

As per the note on the PBX Express wizard, instances created under the 3CX Trial Account are valid for 29 days only.

View attachment 6059

I assume that is the reason you cannot access your cloud machine.

(If the 29 days did not pass and you cannot access the PBX then we should troubleshoot.)

Yes it would be about that time. We will now look at buying the licensed version.

Thank you for your help !

 

[Agathocles Prodromou]

You are welcome