Can't make call OUTSIDE

[Tugi2o]

Hi,

since the update to latest version of 3cx phone system i have a lot of problems when i'am calling outside.
i use german voip provider.

there are two possibilities:

- i dial a number (for example my mobile phone) in 3cx phone...in my headset of 3cx phone i can hear the ringing signal, but my mobile phone does not ring

- i dial a number (for example my mobile phone) in 3cx phone...my mobile phone is ringing...when i take the call on my mobile phone, the call is terminated.

Here's the protocoll:
11:05:24.390 [CM503020]: Normal call termination. Reason: Terminated
11:05:24.390 [CM503016]: Call(51): Attempt to reach <sip:[email protected]:5060> failed. Reason: User Requested
11:05:24.375 [CM503003]: Call(51): Call to sip:[email protected]:5060 has failed; Cause: 200 OK; from IP:212.XXX.96.124:5060
11:05:10.984 [CM505003]: Provider:[Arcor 07021 XXX0744] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:[email protected]:5060]
11:05:07.406 [CM503025]: Call(51): Calling VoIPline:0176XXX37346@(Ln.10009@Arcor 07021 XXX0744)@[Dev:sip:[email protected]:5060]
11:05:07.250 [CM503004]: Call(51): Route 1: VoIPline:0176XXX37346@(Ln.10009@Arcor 07021 XXX0744)@[Dev:sip:[email protected]:5060]
11:05:07.218 [CM503001]: Call(51): Incoming call from Ext.50 to <sip:[email protected]:5060>



Has anyone an idea???
With latest V8 we had not such problems...

 

[nb]

since it is an unsupported provider pls send us a wireshark capture.

One from a version 8 and other from version 9.

 

[Tugi2o]

Now i downgraded to V8 and have the same problems...so i think, that my provider changed s.th.