Can't make outbound calls from softphone

[DaleT]

Problem: When I attempt to make calls from the softphone I am getting a "not found" error.

This is new and just started occurring in the last couple of days.

Things I have tried:

1. I have reinstalled the phone app.
2. I have removed and re-added the account to the phone.
3. If I make a call from the browser and have it redirected to the software it works.

It's just making calls from the app that doesn't work.

Any ideas?

 

[AWS2P]

Internal Calls are working fine?
If you do a test echo dialing *777 do you hear you back ?
Have you made some settings change on outbound rules? on groups?
Is your softphone extension set like this


in phone provisioning is this setting ticked?



Do you use Wifi or 4G ? is it same behavior on both?

 

[Evolute IT]

Did the number match any outbound rules?

 

[leejor]

I would check the 3CX Activity Log right after a failed call. Is the call in the log? If not, then the call is not getting to the PBX. If the call is there, then the log will show why it is failing. Perhaps an outbound rule issue as suggested above.