Can't modify/edit an existing SIP-trunk after upgrade

[schut]

Upgraded from V18 to V20.0 Update 6 (Build 724 Release) today.

I have an existing SIP-trunk (which is working..) which I can't edit in the Admin-section under Voice&Chat

I have 5 SIP-trunks, and all I can modify but except this 1 which is.. obviously our main one.

Whenever I press the 3 dot's behind it and press "Edit Trunk" the web-browser returns to the 3CX Teams overview with all my extensions.

I've tried 2 browsers and 2 different users who have access to modify SIP-Trunks.

 

[Alphabetic]

Are you able to export/import the trunk?

 

[schut]

I can export, but I'm unable to find an Import-button. Also, not sure if it will overwrite "all" settings from the one I can't edit, it has loads of DID's assigned to it which I rather not redefine and those are not stored in the exported XML file, it seems...

 

[SteveITS]

press "Edit Trunk" the web-browser returns to the 3CX Teams overview

This happens if the trunk template does not exist in v20.

Post in thread 'Bug V20, Edit Trunk'

Jun 25, 2024

Hi, When using an unsupported trunk that does not have a template, this issue will occur, and you will need to delete the trunk and recreate it using a generic template to rectify this.

• Charles_3CX

 

[paulodagraca]

Hello ,

please check the: Admin - Reports - Inbound rules.
You should see a list of DID numbers that are in use.



Paulo