Solved Can't Provision Snom 300 and 320 Handsets (STUN or Manually)

[David Searles]

Hi,

I've recently taken over a new customer... Their phones have been running on a Voipfone for a few years, and have been provisioned to that supplier specifically.

I imagine that they have been remotely configured via Snom's RPS service?

So the problem I'm getting... (I've got the handset on the correct Firmware)

If I try to STUN I get the following error:
RPS request for Snom 320 IP Phone of (3001) NOT delivered. You will need to configure the phone manually by copying and pasting the provisioning link https://bbbbbbb-pbx.3cx.co.uk/provisioning/iyi2pd4dha9xu/cfg{mac} in the phone web interface.

Now the real problem is that I can't get these configured manually either by pointing the phones to the configuration URL (as per this guide https://www.3cx.com/sip-phones/manually-provision-snom-300-320-360-370/ ) They just don't take the config profile?

So, I'm at a loss now? Is the STUN failure down to the MAC's already being registered - is this something that I need to speak to Snom directly?

Any advice would be appreciated...

 

[Saqqara]

Check the firmware and update if necessary

Look at the limitations - https://www.3cx.com/sip-phones/snom-300-320-360-370/ you need to disable ' SSL Transport and Ciphers' under settings - security

Note sure , if you have to disable certificate checking on the phone

 

[JohnS_3CX]

Hi David,

Usually when you see that error its due to the phone already existing in the RPS database, or in case RPS is down. I think your should contact Snom or the previous provider to remove the existing entry.

 

[David Searles]

Check the firmware and update if necessary

Look at the limitations - https://www.3cx.com/sip-phones/snom-300-320-360-370/ you need to disable ' SSL Transport and Ciphers' under settings - security

Note sure , if you have to disable certificate checking on the phone

Thanks a bunch for that mate - you nailed it - disabling that let the phones provision manually.

Thanks again, you've saved the day

Note to self: read the notes