Cant Record Calls Not Free?

[MySaures]

Feature available only in 3CX PBX Professional and 3CX PBX Enterprise Edition

but on here https://www.3cx.com/ordering/pricing/ shows call record is on standard and my LIC is shows
Standard Annual 16.0.0.982

last night it was working i could record calls then this morning tills me an update to the system happen and now i cant record calls yet the plan shows i can

 

[cobaltit]

The edition comparison is for the current version, v15.5 and even then I think is out of date as of the most recent service pack with regards to call recording. You are running the alpha version so all bets are off.

 

[MySaures]

so i have to switch back to 15.5?.... and turn off auto updates?

if so is there away to roll back to first install or... have to start from scratch

 

[cobaltit]

Rolling back is not supported but you can try it. The supported path is to uninstall and restore from a v15.5 backup and make sure auto-updates doesn't include the beta updates.

 

[YiannisH_3CX]

Hello @MySaures

As mentioned you need to go back to V15.5 as V16 is still on Alpha. You will need to use a V15.5 backup to do so as V16 backups are not compatible with V15.5/ Also please note that Alpha and Beta releases will not apply if auto-updates are on so it is weird that your system updated. Make sure that no one else has access to the system and that can trigger the update.