Can't register SIP provider

[venkman]

Hi,

I am setting up a proof of concept for the 3CX system, and I need to show it working before I can get the go ahead from managers to purchase (hence I have no support, and running on a trial licence).

I have been given a SIP trunk trial by one of the recommended 3CX SIP partners (SIP Trunk Plus), however I can't get it to register. I keep getting the following error:

12-Feb-2016 12:04:29.612 [CM504007]: Next attempt to register Lc:10000(@500UK[<sip:[email protected]:5060>]) is scheduled in 5 minute
12-Feb-2016 12:04:29.608 [CM504005]: Registration failed for: Lc:10000(@500UK[<sip:[email protected]:5060>]); Cause: Cause: 403 Forbidden/REGISTER from 178.79.160.70:5060
12-Feb-2016 12:04:29.292 [CM504003]: Sent registration request for Lc:10000(@500UK[<sip:[email protected]:5060>])

The provider are being helpful in trying to resolve the issue, however I'm not sure if this is a SIP trunk issue, or whether I've just done something wrong in the install of my 3CX test system.

Can anyone help?

 

[NickD_3CX]

The following log line implies that IP 178.79.160.70 is not allowing the registration which seems to be that of the Provider.

12-Feb-2016 12:04:29.608 [CM504005]: Registration failed for: Lc:10000(@500UK[<sip:[email protected]:5060>]); Cause: Cause: 403 Forbidden/REGISTER from 178.79.160.70:5060

 

[Sopock]

I have been given a SIP trunk trial by one of the recommended 3CX SIP partners (SIP Trunk Plus)

Maybe that provider is not registration based?
registration-fails-but-all-still-functions-40422.html
Debug?
> “Troubleshooting” > “Activity Log” > “Logging” button

 

[venkman]

Thanks for the responses, the SIP trunk provider got back to me and the issue was actually with the password! :roll: