CFD Automated Calls to PA

[kevinjhammond]

So I am not sure really even how to outline this question but I will begin with what I know I want to happen.

• I want to create a CFD app that will call our PA system at certain times throughout the day and week. Our PA number is internal and we can dial the number (01990) from any of our phones to make an announcement overhead.
• I basically want CFD to do this automatically and playback a recording that I have made.

I can show you what I have done already so you can see what I need to fix. Please respond if there are any other details that you need to help me.

 

[VoIPTools]

If you call the extension of the CFD, the CFD can play an audio prompt to the caller. However, I do not believe the CFD can call your paging system and then play an audio file.


You might be able to do it with two CFD applications -- one to perform the scheduled call between the second CFD and the paging extension, where the second CFD will receive a call from the paging extension and the CFD will play the prompt.

Alternatively, you might want to take a look at our 3CX Audio Scheduler. It can do precisely what you need.

 

[sam.phillips]

Yep you need to use two call flow apps. One is your dialler, the other plays your prompt.

So you'd have "call flow app 1" with something like extension 9001 assigned to it, and then 'call flow app 2' with 9002 assigned.

9001 has your time conditions and make call blocks, and you'll have it make the call to 9002. In 9002 you'll have your play prompt block.