Change ringtone for all members of existing Call Queue

[ESQ_IT]

Our Front-end staff have 4 phones connected to 1 existing Call Queue, they have requested that we change the current ring tone to another. I have tried this through the phone's UI interface but it makes no difference. I have gone into the Call Queues and within the editing screen but have not been able to see where the ring tone can be set/changed. We use a custom template, for all phones in the environment and none of the others have this particular tone set as default. Does anyone know of a way that this can be changed? We are using the 15.5.0 Professional version of 3CX, all our phones are Yealink mostly T42G's (firmware is current).

Thank you

 

[YiannisH_3CX]

Hello @ESQ_IT

Please upgrade to V15.5 SP6 if you are not already the latest version and navigate to Settings / Phone / Client Options and enable the option "Use custom ringtones per queue".
Then under the extension settings / phone provisioning tab you will an option for setting different ringtones per queue.You will need to use the default template of SP6.

 

[ESQ_IT]

Hello @ESQ_IT

Please upgrade to V15.5 SP6 if you are not already the latest version and navigate to Settings / Phone / Client Options and enable the option "Use custom ringtones per queue".
Then under the extension settings / phone provisioning tab you will an option for setting different ringtones per queue.You will need to use the default template of SP6.

Thanks for the quick reply, I will schedule in the update for afterhours ...

 

[YiannisH_3CX]

Keep us updated with the results.

 

[ESQ_IT]

Keep us updated with the results.

Hello We performed the upgrade to V6 over the weekend and I was able to make the change to "Use Custom Ringtones Per Queue" as per your suggestion.
However under the Extension settings / Phone Provisioning tab, I do not see any option for assigning a different ringtone per queue. I have attached a screenshot of that particular tab.
Thank you

 

[YiannisH_3CX]

You are missing a lot of options from what i can see as you are using a custom template which you probably haven't updated in a while. Use the default template and let me know of you face the same issue.

 

[ESQ_IT]

You are missing a lot of options from what i can see as you are using a custom template which you probably haven't updated in a while. Use the default template and let me know of you face the same issue.

Hello YiannishH_3CX , I was fiddling around and found that if I change the ring tone on the Phone's UI then it applies the correct "Default" tone. Before I updated to V6 I have tried this and it would not apply. I will look at using the default template in future, to build custom ones for our environment. You are correct that we have not updated the custom one in a while. Thank you for your help on this issue.
Cheers,

 

[YiannisH_3CX]

Glad i could help. Please let us know if further assistance is required.