Solved Chat log missing after export(V18)

[Rashid Raza]

Hi 3cx Team,

In 3cx v18 when we export the chat logs most of the chat is missing.

 

[Rashid Raza]

How to export All Chat messages instead of chat conversations?

As in chat conversations, messages are missing after export.

 

[ChrisC_3CX]

Hey @Rashid Raza

The fact that this is occurring in v18 is due to the fact that the Chat logs in v18 are now presented in a more organized manner in the sense that they are grouped per conversation. That said, the only way to export a full conversation is to open that specific conversation and export it separately. In other words, you cannot export all chat conversations in their entirety.

 

[Rashid Raza]

@ChrisC_3CX I would like to thank you for today session regarding the PSTN lines issue and resolving it.

Further, it's very difficult and much time taking for us to open a separate chat and export it for more than 100 users.

It was working perfectly for us in v16. This seems to be a bug in v18.

Kindly fix this in the next updates and for the time being can you provide us with our 3cx chat API access or something to resolve this issue as the chat is required by our chat monitoring dept .

Waiting for your productive response.

 

[ChrisC_3CX]

@ChrisC_3CX I would like to thank you for today session regarding the PSTN lines issue and resolving it.

You're very welcome!

Further, it's very difficult and much time taking for us to open a separate chat and export it for more than 100 users.

It was working perfectly for us in v16. This seems to be a bug in v18.

I see your point, however, this is not considered a bug, rather, a change in design and behavior. That said, I can only recommend that you check through our Ideas Section to see if anyone else recommended a behavior similar to the one you're looking for so that you can upvote that post and help push it up the list.

3cx chat API access or something to resolve this issue as the chat is required by our chat monitoring dept

I'm afraid this does not exist.

 

[Rashid Raza]

Hi @ChrisC_3CX
The Chat Filter option is also not working as it not showing the previous chat of extension say 100 but only show new chat of the same day.

 

[Alphabetic]

Hi @ChrisC_3CX
The Chat Filter option is also not working as it not showing the previous chat of extension say 100 but only show new chat of the same day.

The easiest thing for you to do is accept there's a new format, clear out the chats and start again.

 

[Rashid Raza]

@kieferschild This is not happening as the export chat only shows the conversations with the extension you made 1st chat on that day, not your extension previous chat.

Also as per your suggestion, it deletes the chat groups created

 

[Alphabetic]

AFAIK end users still see the chat normally but from a back end POV you cant see the grouped chats unless you delete and start again.

 

[Rashid Raza]

Exactly we don't want to purge the chat log daily. The only required thing is the Export All Chat option with Previous chat history of all extensions like we have in v16..

 

[ChrisC_3CX]

For anyone reading this please note that as of 3CX v18 Update 1, exporting chats from the Management Console now exports the whole contents for all conversations.