Chat Queue Question

[KeithTX]

When a chat request comes in and an agent in the queue accepts the chat are they considered unavailable or will still get queue calls?

Thanks,
Keith

 

[JohnS_3CX]

Hi Keith,

The two features can work independently. The agent will be able to take queue calls and have chats simultaneously and independent of each other.

 

[KeithTX]

Okay, thanks for the info.