Chrome extension not working

[Doberman_techAJ]

Hey guys so I have the same chrome extension not working issue that everyone else has. SO here is what I can tell you. PBX version is 16.0.6.655 Chrome version is 86.0.4240.111. Now what is interesting is I can make the call the call connects with no audio. That being said when I check the call recordings I can hear myself from the chrome app in the call recording. I have checked all firewall ports and they are all open and the firewall checker clears with no issue. I was testing earlier this week in office (same network as the PBX) and I had no issues with audio so I am pretty stumped here to say the least. Can anyone help?

 

[Evolute IT]

Hey guys so I have the same chrome extension not working issue that everyone else has. SO here is what I can tell you. PBX version is 16.0.6.655 Chrome version is 86.0.4240.111. Now what is interesting is I can make the call the call connects with no audio. That being said when I check the call recordings I can hear myself from the chrome app in the call recording. I have checked all firewall ports and they are all open and the firewall checker clears with no issue. I was testing earlier this week in office (same network as the PBX) and I had no issues with audio so I am pretty stumped here to say the least. Can anyone help?

In the extension popup, go to Settings -> Personnalize -> Audio/Video and verify that your audio devices are configured correctly.

 

[Doberman_techAJ]

In the extension popup, go to Settings -> Personnalize -> Audio/Video and verify that your audio devices are configured correctly.

I have done that and changed the audio around on 2 separate computers and still no luck

 

[Evolute IT]

I have done that and changed the audio around on 2 separate computers and still no luck

Does that happen on internal and external calls or just external or just internal?

 

[Constantinos Constantinou]

What about Web Client. Everything works OK there ?

 

[Doberman_techAJ]

Does that happen on internal and external calls or just external or just internal?

This happens on all calls when the user is not in office

 

[Doberman_techAJ]

Anyone have any ideas here cause I am stumped

 

[Constantinos Constantinou]

@Doberman_techAJ did you verify that with Web Client you get the same behavior ?

 

[JohnS_3CX]

This happens on all calls when the user is not in office

Not in the office, but still using the exact same PC and exact same headset? This is an important point