Chrome Extension Pop-up over RDP window

[Edo-JV]

Hello, I have a end user that wants to have the 3CX window pop-up infront of everything when a call comes in, it does not seem to go over the Remote Desktop session that is open. 3cx stays in the back ground.

Is there a way to always force a popup/notification at the bottom right when a callcomes in?

 

[VasilisV_3CX]

Hi @Edo-JV,

Can we clarify the scenario? Are you running remote desktop on a machine and when a 3CX call comes in on the local machine, the browser app is not being brought to the front over the remote desktop window?

or

Are you connecting to a machine via remote desktop that is running 3CX, and when a call comes in, the browser app is staying in the background regardless of what is open?

 

[JohnS_3CX]

Hi Edo,

You might want to take a look at this post:

https://www.3cx.com/community/threads/3cx-softphone-focus-feature-not-working-over-rdp.66851/

 

[Edo-JV]

The local computer runs the 3cx Chrome Extension.

The user then connects with RDP to a server.

When a call comes in, the Chrome Extension does not go over the RDP window, it blinks in the background.

 

[Edo-JV]

Hi Edo,

You might want to take a look at this post:

https://www.3cx.com/community/threads/3cx-softphone-focus-feature-not-working-over-rdp.66851/

I'll verify, the server is a 2012 R2 and is fully up to date, last updates were installed on 2021-01-16.

 

[JohnS_3CX]

Hi Edo,

It's probably your RDP client that isn't allowing the chrome extension to pop on top.

The best I can recommend in this case, is to update the RDP client on your PC or switch to a different RDP client.