Click2Call With Outbound Rules

[paul_carass]

Hi All,
We have staff that use their programmable handset buttons to choose which outbound number they use.
We are trying to figure out if it's possible to have outbound rules (separate phone lines) for the same users when they use Click2Call?
Is this something that has been discussed before?
Thanks

 

[edossantos]

The click to call browser extension will copy the number and send it to the 3CXPhone for Windows client or the 3CX Web Client, according to the configuration. The number is not changed. You can configure a prefix in the extension settings, but it will be always the same, you will not be able to select a different prefix for each call....

 

[paul_carass]

Hi Ernesto,
How can I configure a standard prefix per extension?
Thanks
Paul

 

[edossantos]

Hello Paul,

Sorry, my mistake, it was possible to configure a prefix in previous versions of the extension, but it's not possible anymore. The number will be dialed out just as it is in the website.

You need to adjust your outbound rules to be able to make calls to numbers as they appear on the web site.

Kind regards.