Click2Talk Not operating as expected for queues

[gregsmith0]

For my Queue I have the Allow phone call option tuened on within Click2Talk




However on the destination page I am not seeing the phone icon to initiate a call




It is working absolutely fine for normal extensions.




I am not sure when this broke but I am guessing when we upgraded to v18. Has something changed in the set up which I need to address or has this functionality been lost for Queues?

 

[Evolute IT]

An agent needs to "take" the chat for those options to appear. It won't appear in the queue directly.

 

[Alphabetic]

If you want them to call right off the bat then you should check this out

https://www.3cx.com/blog/releases/instant-live-calling/

 

[gregsmith0]

Thanks Nick. That is closer to what I was looking for and I will go with that as an implementation. My ideal for this functionality is to skip the chat function altogether but I am guessing that there is no way to implement that at present.