Following the release of v18, we have also updated 3CX Live Chat! With this update, website visitors can choose to start a Live Call from the get-go and administrators can track visitor interactions with Google Analytics.
Instant Live Call
Some customer problems or queries are best resolved via voice. The minimized chat bubble now presents a “Call us” option right at the start of the customer journey. This is ideal for website visitors who want to get right in and talk with an agent.
Note: This feature is not available to standalone users who have not linked a 3CX PBX System.
Track Chat Visits via Google Analytics
Using Google Analytics, you can now track and report your website visitors’ interactions helping improve conversion rates. Websites already set up to use Google Analytics can now track information such as:
- Visitor interaction with the chat bubble & greeting message
- Chat sessions
- Successful delivery of offline messages.
Additional Features
- Added preview of image attachments sent from an agent. Users can download the image by clicking on it.
- Reduced the callus.js size and updated internal libraries to improve both performance and security.
- Added/updated language translations.
Upgrade to the Latest Build
For WordPress websites: Download the latest plugin from WordPress.org or upgrade your installation from your WordPress Administration dashboard. The full changelog is available directly on the WordPress Plugin page.
Further Reading
See the guides on how to implement 3CX Live Chat on Drupal, Joomla, Squarespace, Weebly & Wix.
