CLIENT PROVISIONING ON MOBILE BUT KEEPS ON SAYING CONNECTING

[vincent Kavila]

Hello,

I have provisioned remote extensions on mobile devices as well as local ones, but as soon as the phone provisions, the app is getting stuck on connecting.
I am even able to chat using the remote extensions on mobile phones.

What could be the issue?

 

[Nathan@Voxtelesys]

Does the firewall checker pass?

 

[SteveITS]

I recall seeing a similar claim in the last week or so, that the person could not use an app and phone at the same time, but can’t find it.

 

[N_G]

100% traffic is being blocked by the firewall in between

 

[vincent Kavila]

Hello,

Please note that my firewall is passing, also I do not have a firewall on my network.
Everything was working well until yesterday. I really don't know what changed.

On laptop phones are working well but the mobile app its not

 

[N_G]

@vincent Kavila why not open a support ticket? I see you are an affiliate you can easily become Bronze with your revenue. Just have to answer our email about converting to bronze and then you can get free support.

 

[vincent Kavila]

@vincent Kavila why not open a support ticket? I see you are an affiliate you can easily become Bronze with your revenue. Just have to answer our email about converting to bronze and then you can get free support.

I will have a look at that