cloud 12 CTI ?

[egiblockDM]

i can't get the CTI (presense, etc.) to work properly with Cloud v12 and a remote installation of the 3cx system. this was an upgrade from v11 and the myphone application. i couldn't find anything online for a verification that the CTI was working on the server level, or if there is anything to configure for it. My softphone connects fine, but when i switch the modes, i get the attached:


switching to 3CXPhone mode and the following appears:

but the softphone will connect to the server and i can made / receive calls.


switching to CTI mode and i get the following:

and the softphone doesn't connect at all.


running 3CX Cloud 12 version 12.0.35110.620

 

[craigreilly]

are all the required ports open on the server side?

 

[egiblockDM]

yes. and after more reading, i don't necessarly need the CTI . i'm just trying to get the presence working in the software..

 

[egiblockDM]

once i found the 'send welcome email' i was able to easily set up the softphone for windows, ipad, and android installs with a click of a button.