Cloud PBX has vanished?

[dwg]

Hi,

I'm a newer 3CX user so I've probably confused a few things. Anyway, I vaguely remember setting up on a google cloud instance via the PBX express about 3 months ago (April 18th.) I'm using a 3cx subdomain (not sure if that means i'm using their trial hosting or my own?) Anyway, I can't seem to see our PBX, i can't access it, i don't see it in any of my google cloud instances (maybe I never configured it to my own account?). Anyway, it's gone and I'm not sure how to proceed. The last e-mail I got from the PBX was on 7/20/19 mentioning a backup was complete. I haven't received any warnings of it being deleted, going away, etc. We purchased a pro license a month or so ago and setup some CRM integrations, etc.

I have an e-mail in with support but haven't heard a response yet. Again, somewhat newer 3CX user so maybe i'm just confused, but I feel like even if my trial were canceled / deleted I should / would have received some sort of notification prior?

 

[Evolute IT]

Hi,

I'm a newer 3CX user so I've probably confused a few things. Anyway, I vaguely remember setting up on a google cloud instance via the PBX express about 3 months ago (April 18th.) I'm using a 3cx subdomain (not sure if that means i'm using their trial hosting or my own?) Anyway, I can't seem to see our PBX, i can't access it, i don't see it in any of my google cloud instances (maybe I never configured it to my own account?). Anyway, it's gone and I'm not sure how to proceed. The last e-mail I got from the PBX was on 7/20/19 mentioning a backup was complete. I haven't received any warnings of it being deleted, going away, etc. We purchased a pro license a month or so ago and setup some CRM integrations, etc.

I have an e-mail in with support but haven't heard a response yet. Again, somewhat newer 3CX user so maybe i'm just confused, but I feel like even if my trial were canceled / deleted I should / would have received some sort of notification prior?

You'll need to recreate it. If you hosted it on the 3CX Cloud Trial, it is 3 month on Google, then it gets deleted.

you should be able to kee your FQDN.

@YiannisH_3CX can help also.

 

[dwg]

You'll need to recreate it. If you hosted it on the 3CX Cloud Trial, it is 3 month on Google, then it gets deleted.

you should be able to kee your FQDN.

@YiannisH_3CX can help also.

without warning?! that seems pretty absurd to me

 

[Evolute IT]

without warning?! that seems pretty absurd to me

it is stated before creation, when using PBX Express or simply getting the license, that the Cloud trial they offer on their Google is 3-months only.

however, you could have used your own GCP account or use Azure, AWS, OVH or any other OpenStack-compatible provider.

 

[florink]

As far as I am aware you receive at least 1 email about 10 days before deletion.

 

[cobaltit]

Actually I believe the 3CX hosted requires some activity every XX days or they shut it down as well.

 

[AWS2P]

To receive an email, need to set a valid one and to have smtp working

 

[JohnS_3CX]

Hi @dwg

If you have a ticket already, allow Support to investigate and get back to you.

If it's not in your own Google instances you probably got a a 3CX-hosted trial instance that has expired.

Normally you will receive an email to the address that was registered in the system before the period expires, but if there is very little to no activity we may automatically delete the instance.

Either way, Support will inform you accordingly.