CommsAlert - Essential Monitoring for 3CX Systems

[CommsAlert]

Hi 3CX team, please move this to the correct category. This is the only area i can post in.


**Simple Alerts for Critical Infrastructure Status**

We're proud to introduce CommsAlert, (https://commsalert.com), a lightweight and low-priced monitoring solution designed exclusively for 3CX. For users who need basic system health uptime notifications without complex setups or features.


**Core Functionality**

➤ Real-time alerts via **Email/SMS** when:

・3CX server becomes unresponsive

・Web interface or SSL becomes inaccessible

・Extensions lose connectivity based on percentage offline

・SBC or SIP trunks connection drops based on percentage offline

➤ utilising 3CX API integration (v20 compatible)



**Key Advantages**

1. **3CX API integrated**

Works natively with 3CX's API - no third-party plugins or system modifications to 3CX.

NOTE: Only works with 3CX enterprise edition as this is the only edition with API access.


2. **Emergency Redundancy**

SMS and Email notifications ensure alerts arrive quickly during outages.


3. **Cost-Effective**

Pay only for essential monitoring, no advanced features mean, no advanced cost.


4. **Easy Setup**

Simple setup. Configure thresholds and notification channels through our web portal . Manual. https://commsalert.com/userguide/


**Implementation Overview**

1. Visit commsalert.com and click sign up buttons to get a 3-month FREE trial.

2. Enter Enterprise API credentials.

3. Select monitoring threshold and (Server/Web/SBC/Extensions)

4. Enter location email or mobile number and receive Offline alert instantly via SMS or email.


**Why We Built This**

Ive been using this SAAS application for many years to monitor domains and websites. As a 3CX partner, we needed basic outage alerts and didn’t want to compromise support by installing 3rd party software on the 3CX servers.


**Start Your Free Trial**

[Begin Monitoring] ( https://commsalert.com/signup-server-locations/ )

[Documentation] ( https://commsalert.com/userguide/ )



Contact [email protected] for any help or if you want a server added to your location.
Currently I have added severs in USA and Australia. Let me know if you want more locations or want a dedicated server.

 

[Evolute IT]

There are tools already for this, and they're much more powerful than just monitoring basic stuff.

Aka PBXMonitor

 

[CommsAlert]

Thanks for your reply! I get that there are other tools like PBXMonitor out there with lots of features. But our tool is different—it’s all about sending simple, affordable downtime alerts via SMS and email. That’s it.

Just because other tools exist doesn’t mean there’s no room for something new. It’s like how we all use different phones or drive different cars, there is always space for tools that fit different needs.

I believe this is the whole point of the 3CX API—to give people more tools and ways to interact with the best phone system out there.
I’d really appreciate it if you could give it a try and let me know what you think. My intention isnt to make loads fo money but to share a tool I’ve been using for a long time, that I feel does exactly what I neeed it to do.

 

[tronic]

Looks interesting, will take a look.

 

[tronic]

For anyone that is interested.

The CommsAlert app now can be used on any 3CX system either Professinal/Enterprise(AI) either via the Enterprise API or via HTTPs. Monitor all 3CX systems.

You can also control backups and updates via the interface. Monitor 3CX system versions and licencing renewals. All with SMS and email alerts.

Public system pages you can give you clients for there 3CX specifc uptime and status page.

PBXMonitor may have more features but you pay a premium for them.

 

[mattfriend77]

Is commsalert defunct or abandoned? The website is in poor shape. Links don’t work to sign up, etc.

 

[tronic]

Is commsalert defunct or abandoned? The website is in poor shape. Links don’t work to sign up, etc.

Yes still live and active. Work is constantly being done including improvements and new features.

Any 3CX version system can now be monitored. With outages and licence expiry alerts and much more.

There is a 3 month trial with no CC needed.

 

[tronic]

Oh here is the signup page https://aus1.commsalert.com/register

 

[mattfriend77]

Yes still live and active with regular DEV work happening.

Any idea how I might contact them? Their site is broken in that area. Thanks.

 

[tronic]

50% off CommsAlert 3CX monitoring for 12 months
For 3CX forum members, on top of our free 3-month trial with no credit card needed​

Hi all,

I'm Troy, and I built CommsAlert to monitor 3CX systems for MSPs and resellers. We're giving 3CX forum members 50% off for their first 12 months.

To get the offer: send me a private message here on the forum for your discount code, then enter it at checkout when you move to a paid plan.

What it costs​

3CX systems	Normal price per month	With 50% off, first 12 months
5	$7.50	$3.75
10	$14.50	$7.25
25	$32.50	$16.25
50	$52.50	$26.25

That's as little as 53 cents per 3CX per month. Every plan also includes the same number of server, webpage and SSL monitors.
Prices in AUD. Customers outside Australia pay no GST.

Every 3CX you manage on one screen:​

Version, licence, users and extensions, trunks, SBCs, services, events, and CPU, memory and disk for every system, all at a glance.

The 3CX monitor list. Site names shown are examples.

Inside one 3CX system:​

Click into any system to see its version, simultaneous calls, licence type and expiry, live CPU, memory and disk, and the resource history.

One 3CX: version, licence, server resources and 24-hour history.

Every trunk is listed with its host and status, plus uptime, downtime and a 24-hour uptime chart.

The trunk list for one 3CX, with uptime history.

What it monitors:​

• SIP trunks and SBCs: up or down, with uptime history
• Users and extensions: including users against the maximum your licence allows, so you stay within your licence
• 3CX services, system alarms and the event log: alerts on new error events
• CPU, memory and disk
• Licence expiry and version: out-of-date systems are flagged

Alerts go by email, SMS or webhook (Slack included). Set thresholds once for every system or per system, and check each system every 10 to 60 minutes.

Works on any self-hosted 3CX, and keeps your 2FA on:​

Any edition. Choose one of three ways to connect each system:

• Sign in with 3CX: sign in once in your browser and approve access. Works with two-factor turned on, so your users keep their 2FA. We never see or store a password, access is read-only, and you can revoke it from your 3CX at any time. (v20 Update 10 or later)
• API key: a 3CX API key rather than a person's login, so two-factor isn't affected. (Enterprise edition)
• Web console login: an admin username and password. Works on any edition, but not on an account with two-factor turned on.

Adding a 3CX: pick how it connects.

Nothing to install, nothing to change:​

Nothing is installed on the PBX, and monitoring changes nothing in your 3CX configuration. We only recommend adding our monitoring IP to your blacklist exemptions, so a mistyped login never gets the monitor blocked.

Backups and updates too:​

Update management: see which 3CX systems have updates waiting, install them on one system or many at once, and set auto-update schedules.

3CX update management across every system.

Backup management: see the backups on every 3CX, set schedules, rotation and contents, and create or download backups in bulk.

3CX backup management across every system.

See more at commsalert.com/3cx-monitoring​

Happy to answer any questions here.

Troy