Solved Company Phonebook

[The Chief]

I have downloaded the sample phonebook csv file, and i have populated the entries for a customer. When i go into there Web Client, under personal there is a button for uploading the csv file, which i have done. But when i press the 3CX Phonebook button on there Yealink T48 phones, under 3CX Phonebook it is just showing the extensions.

How do i get the csv file into this phonebook?

 

[VasilisV_3CX]

Hi @The Chief,

Have you updated the phonebook on the phones after importing the .csv?

 

[The Chief]

Hi @The Chief,

Have you updated the phonebook on the phones after importing the .csv?

When i go into the directory and then press update, i get back Updating please wait. Then when i click on 3cx Phonebook it still shows the extensions and not any of the entries on the csv file.

 

[VasilisV_3CX]

@The Chief,

The .csv did import correctly, and contacts do show correctly on the PBX? Where did you export the Phonebook from?

Have you tried to reprovision the phone?

 

[The Chief]

@The Chief,

The .csv did import correctly, and contacts do show correctly on the PBX? Where did you export the Phonebook from?

Have you tried to reprovision the phone?

The csv file did import correctly, when i go into the web client i can see all the entries and i can search as well. This shows in All Contacts and Personal, but not in Company Contacts though. What should i be doing to get those contacts to show or to search through the telephone as the company don't want to use the web client.

 

[Saqqara]

Import the contact via the Management Console, will import them into the company address book

Advanced -. Contacts - Import. Probably best to export existing contacts before, just in case.

FYI - Yealink phones will only show the mobile number field (this is the default, and can not be changed)

 

[The Chief]

Import the contact via the Management Console, will import them into the company address book

Advanced -. Contacts - Import. Probably best to export existing contacts before, just in case.

FYI - Yealink phones will only show the mobile number field (this is the default, and can not be changed)

Awesome sorted, thank you for your help and advice, much appreciated.

 

[VasilisV_3CX]

Glad you've solved the issue @The Chief, feel free to open a new thread if you require any further assistance or support.