Conference Call Line 700/7000

[john.cruz]

Conference call issue occurred when user did not hang up after conference call, the user remains “active” and is able to tap into the following new conference call.

Example: User A, B, C in a conference call, User C didn’t hang up. When User A makes another conference call to B and D, User C is still able to listen to the new conference call

All users are using Softphone (IOS Mobile App & 3CX MAC App)

On Management Console Viewpoint:

When check on the Management Console, if User C didn't hang up. You can still see the Ext 700 (Conference Call) so technically when User A makes a new conference, I will just pass trough the Conference Line (700) which users don't want.

 

[cobaltit]

What version of 3CX? How is one making the conference call? Are they actually creating a new conference via the app or just dialing 700?

 

[john.cruz]

What version of 3CX? How is one making the conference call? Are they actually creating a new conference via the app or just dialing 700?

Hi cobaltit,

Version: 16.0.641

Yes, via Creating New Conference

Scenario is Internal Call (Extensions calls) User A will dial User B, after sometime, User A will click on the IOS App the button "Conference" and dial User C and make a Conference Call (Line 700)

 

[john.cruz]

Any help guys.

Mostly happen when Softphone.