Conference call

[vintegrity]

Hello, a client has told me that they often get on a conference with other employees and then call a customer. If the customer doesn't answer they leave a voicemail and hang up which leaves that third caller (voicemail) connected and possibly prompting for a while. There's logically no way for the system to know who's on the call so I understand why it would continue on as long as the line is open. I assume this happens to everyone.....how do they deal with it?

 

[cobaltit]

They can manually end the call via the management console or 3CX app with the right permissions or try calling the customer first and then promote it to a conference call if the customer answers. Seems to make way more sense to me.