Configure 3cx to work with Sipgate.co.uk

[Anonymous]

Can anyone tell me how to configure to work with sipgate so that it registers and routes inbound call to an extension. I have experimentated with many different settings. I am using a Cisco router and have tried with SIP switched on and off in the firewall

Log included below

14:59:27.654 Registrar:nRefresh: Refresh: sip:[email protected]:3706
14:59:27.654 AuthMgr:nAuthSuccess: Extension "3CX Phone"<sip:100@data>;tag=13196 has been registered successfully
14:44:32.185 Registrar:nRefresh: Refresh: sip:[email protected]:3706
14:44:32.185 AuthMgr:nAuthSuccess: Extension "3CX Phone"<sip:100@data>;tag=16498 has been registered successfully
14:33:45.716 Terminated c21 "3CX Phone"<sip:100@data> <sip:08450044880@data> Call ended
14:33:38.294 Calling c21 "3CX Phone"<sip:100@data> <sip:08450044880@data> Send INVITE to [#1047267 @Sipgate]
14:33:38.154 Routed c21 "3CX Phone"<sip:100@data> <sip:08450044880@data> From: Ext:100; To: [#1047267 @Sipgate]
14:33:38.154 CallConf::findDestination: Found destination [#1047267 @Sipgate] for caller Ext:100
14:33:38.107 Registrar::checkAor: Registrar resolved sip:100@data as <sip:[email protected]:3706>
14:33:38.076 Incoming c21 "3CX Phone"<sip:100@data> <sip:08450044880@data> Incoming call from 100
14:33:38.076 AuthMgr:nAuthSuccess: Extension "3CX Phone"<sip:100@data>;tag=17123 has been registered successfully
14:32:55.544 Terminated c20 "3CX Phone"<sip:100@data> <sip:08450044880@data> Call ended
14:32:36.544 Calling c20 "3CX Phone"<sip:100@data> <sip:08450044880@data> Send INVITE to [#1047267 @Sipgate]
14:32:36.326 Routed c20 "3CX Phone"<sip:100@data> <sip:08450044880@data> From: Ext:100; To: [#1047267 @Sipgate]
14:32:36.326 CallConf::findDestination: Found destination [#1047267 @Sipgate] for caller Ext:100
14:32:36.263 Registrar::checkAor: Registrar resolved sip:100@data as <sip:[email protected]:3706>
14:32:36.247 Incoming c20 "3CX Phone"<sip:100@data> <sip:08450044880@data> Incoming call from 100
14:32:36.247 AuthMgr:nAuthSuccess: Extension "3CX Phone"<sip:100@data>;tag=19798 has been registered successfully
14:32:04.779 Terminated c19 "3CX Phone"<sip:100@data> <sip:08450044880@data> Call ended
14:31:44.326 Calling c19 "3CX Phone"<sip:100@data> <sip:08450044880@data> Send INVITE to [#1047267 @Sipgate]
14:31:44.201 Routed c19 "3CX Phone"<sip:100@data> <sip:08450044880@data> From: Ext:100; To: [#1047267 @Sipgate]

 

[N_G]

Routing a call

Hi,

have you followed the procedures in the manual for setting up SIP gate with 3CX? And for routing an inbound call? If yes, at what point exactly are you experiencing problems.

 

[archie]

Can anyone tell me how to configure to work with sipgate so that it registers and routes inbound call to an extension. I have experimentated with many different settings. I am using a Cisco router and have tried with SIP switched on and off in the firewall

Hi,

As far as I can see from the piece of log, our STUN client hasn't been able to resolve your external IP that is necessary to be known to be registered on VoIP provider. It may mean that either you've disabled mapping of port 5060 on your external firewall/NAT, or you have NAT translation that is not supported by 3CX Phone System. You should try to set at least ports 5060 (SIP) and 3478 (STUN) to be allowed to pass thru your external firewall/NAT.

Best regards,