Configure Holidays message

[ronenba]

I setup a holiday message from settings - Language & office Hours - Configure Holidays

created a holiday test message

then went to Inbound Rules opened each rule and check/activate Play holiday prompt when it's a global holiday

I setup to start in 2 min

the holiday prompt doesn't work

any ideas?

 

[ronenba]

Solved: (instructions on 3CX seems to be wrong)

open Sip Trunk - choose the sip trunk - scroll down and check "Play holiday prompt when it's a global holiday"

when time come the holiday prompt will work

 

[YiannisH_3CX]

Glad to see you got it working but from your description I suspect that calls to all DIDs end up in the main trunk number destination. If that is the case then you many have source identification issues

 

[ronenba]

sorry i did not understand what you meant

in the video it doesnt show option or instructions to activate the holiday under the sip trunk, took me a while to find out ( by playing and trying) that it is must be unable under the sip trunk

on this pbx all calls coming to IVR day/night