Solved Consistent issue with logging being cut off

[c.holloway]

Good morning.

I have a number of clients that consistently have issues with their logs. In particular there are a couple where I'm trying to troubleshoot an issue and have the logging set to verbose and to keep the logs for 3 days. This is on both SP5 and SP6.

The logs will go back maybe 9-10 hours instead of three days so often times by the time I'm available to look in the logs for a call with an issue, its in the call logs but the activity log is truncated and I can't view what I need to.

This happens both in the Activity Log in the gui AND if i do Generate Support Info and import them into the Bin Log Viewer.

Where should I start in getting this resolved, it makes troubleshooting quite a bit more difficult.

 

[JohnS_3CX]

The PBX logs will cycle when they reach a maximum of 50Mb in order to keep them manageable. So in verbose mode where a lot of information is generated they might reach the limit before the 3 days time window, causing them to be deleted and starting from scratch again each time (appearing truncated as you described).

The "Keep backup log of files for X days" option however will keep separate 50MB files and move them to the Log Backups folder where you can retrieve them manually. You can read the logs using:
https://www.3cx.com/docs/3cx-log-viewer/

 

[c.holloway]

@JohnS_3CX Thanks for this information, I imagine the size limit is what i'm running into. I think I knew at one time to go to the backup folder but had since forgotten. I do see previous days I thought were missing in the Backup folder.

You can consider this one resolved.