Controvo - A Complete Management Platform for 3CX Partners

[aholmes-think]

Hello all! After reading through the marketplace subforum here, it seems there are a number of companies attempting to build 3CX focused management platforms. This is our hat in the ring. I'll avoid trying to compare ourselves to any of them and instead just focus on what we are doing.

We are a Platinum 3CX reseller, who, like many, did not find the tools on the market had what we felt we needed to properly manage the mass of systems we have in place. So instead, we started out to build our own tool. We have been building Controvo for 3+ years now. We spent the first 2.5 years building the platform and the last 6 months with 22 beta/pilot companies (Silver thru Titanium all over the world) helping us make sure it is actually useful. As of August 1, 2026, I am proud to say that we are in general release. In addition to those beta/pilot partners, we have been lucky enough to already take on several new 3CX partners since our general release on August 1st. Because we take this seriously, we've also gone through red team pen-testing by ISP Security. I'm happy to provide the report.

We have partners as small as a few systems and as large as hundreds. Our stack of tools exists to serve all of them. Our focus is not only the basics of monitoring, alerting that it seems everyone else takes care of, but additionally we provide a suite of tools and quality of life enhancements which make everyday use of 3CX easier, better, faster, and more error free. We push multiple new features and updates a week and for our oncoming partners offer direct chat access to our in-house development team for bug reports and more importantly feature requests to make the system what 3CX resellers need. Honestly, most of what we've built in the last 90 days has been partner requests.

While I could go through a complete list of our feature set, I think it makes more sense just to point you to our website where you can see for yourself and better yet see our list of pilot partner's quotes about how our system helped them. While our site has quite a bit of detail on our platform, we have purposefully kept many of our features under wraps.

Check us out at www.controvo.com. At the moment we are offering pretty significant pilot partner (we decided to offer pilot partnership through August 15) lifetime discounts as well as founding partner discounts afterwards to make sure we hit the ground running with as many partners as possible to ensure our success.

 

[Larry Atkins]

I have been using it in the pilot program and it has been very nice to manage the whole customer base in one place. Templates for repetitive items, easy access to many of the 3CX features that we use often, and a very nice interface to help bring 3CX management into an RMM style environment. Well done, Controvo.

 

[Aboling]

I have a ton of compliments to say about your progress and my time with Controvo, I wish I had access to it sooner. Creating and monitoring call flow/tree's is one of my favorite features. So much that when we pitch a phone demo to a new client I often have Controvo pulled up on the side and refer to your website during the presentation. I appreciate you and your teams quick feedback and honesty when requesting features or quality of life updates.

Another feature that speaks to me is having all of my 50+ systems in 1 place. 1 log in. I constantly am bouncing between clients that this saves me a huge amount of time throughout the week. As Larry mentioned, templates. Whenever I create a new client or a new user, I have a set of settings I uncheck from 3cx default. Examples: Send email on missed notification, send voicemail as attachment, and delete from inbox. Change IP phone time clock to 12hrs. Set screen time out to 1 hour. Now I can use the onboarding template i created with Controvo to never have to toggle these settings again.

A ton more features that I utilize from Built in .Wav audio converter for Queues and IVRs. Call quality monitoring, Reporting incoming call statistic in details. Seeing which phones are tied to which SBC's.

The dashboard! This place is my home. I can see backup status's and push a backup to any system. IP Phone firmware updating. Previously I had to wait till after hours to push firmware updates when the client was gone for the day. Now I can schedule them to run in the middle of the night.

Did I mention this is all in 1 place? I give 2 thumbs up and enjoyed the time with Adam and Joseph the past few months.

 

[pmterp]

We've been on the pilot program for a couple of months managing over 100 systems and Controvo is a game changer. The most impressive thing about Controvo isn't a particular feature or tool, but instead how responsive @aholmes-think and the dev team have been.
We've made some pretty off-the-wall requests thinking it may be impossible but it would make our lives easier, and the Controvo team has delivered over and over again.
If you're managing 10+ 3CX instances, this is a tool you need and a team you want to be connected to.

 

[Gage Eakins]

Controvo as a platform is fantastic and their support thus far has been second to none. While the platform is developing they have made every stride to adapt the system to their customers needs and not force their customers to conform to the constraints of the platform. Having a central place to manage and monitor all of your phone systems is genuinely a game changer.

The best thing I can say about this tool is just to give you a small look at some of the features that we find so useful.

Call Flow Studio

An easy to use tool to manage and analyze your call flows. From this tool, you can easily add new call objects and connect them in an easy to understand visual way. You can also analyze how the phone system is being used by visualizing when and where you r calls are being directed. A recent feature requested by us directly was the ability to drill down into Ring Groups, Call Queues and IVRs to get more detailed information about their contents.



Unified Logs
This tool, recently expanded by input from ourselves and other partners, allows you to easily find all the events, calls and changes to your phone system all in one place.



Notification History
Such a small but meaningful feature that I have not seen in other tools. Whenever you get "toast" style notification popups, they can sometimes be missed or disappear before you can read them. Controvo recognizes this and ensures that any such notifications you may have seen are always available to you until you acknowledge that you have actually seen them. I unfortunately don't have an image of this in action, but trust me when I say that when you use your other tools, you will be asking yourselves why the other developers didn't think of something so small but useful.