"Could not start audio source" ERROR...Help! :)

[phema]

Hello,
I'm a 3CX Professional user and lately one of the PCs with the new V18 client installed is giving me the "Could not start audio source" error.
I've been reading posts here that couldn't help me.
My server is last version hosted on Windows 10 machine.
On the client latest version of both Windows 10 and 3CX client.
All the audio drivers, settings and permissions to the app are correct.
Audio works percfectly no PC with other online call softwares but 3CX.
Thaks in advance for any help!

Have a nice day folks

Phema S.r.l.

 

[VasilisV_3CX]

Hi @phema,

Can you provide a little more information?

What clients are you using when trying to call out? (The Legacy Windows App, The Desktop App, the Mobile Client, the Web Client etc? - if you don't know, send me a screenshot).

Do you get the same message when dialing *777 in the Web Client?

 

[phema]

I'm using the Windows Client 18.7.10, it happens when calling any number even *777
This is the only PC that's giving me problems...all the others work good.
Thanks

Phema S.r.l.

 

[VasilisV_3CX]

Hi @phema,

What audio devices are you using on that PC? Do you have a headset that you plug in? If yes, try to take that headset to another device that is working, does it work on another device?

If you take a working device's audio equipment and plug it in on the PC that has problems, does the problem still persist?