Solved Critical, Services Down: Shut down 3CX hosted VM

[joepegg]

Hello,
I am having a similar issue to the user in this tread
https://www.3cx.com/community/threads/moved-to-amazon-but-cant-shut-down-3cx-hosted-version.66945/

I migrated some time ago to Google Cloud using the deploy method as my free 3CX hosting was coming to an end. Because both the old and new instances are using the same FQDN the IP occasionally reverts to the dynamic IP provided by 3CX on the old instance rather than the new one I have set up on Google Cloud. Is it possible for someone at 3CX to shut down the 3CX Server for me to resolve this please or does this require a support ticket?

I provide technical support to the lacovid organisation on a voluntary basis, they are a charity formed to provide support to those affected by the Coronavirus in our community. If someone couldhelp with this as soon as possible I'd really appreciate it.

Many thanks,
Joe Pegg

 

[Alphabetic]

@JohnS_3CX @YiannisH_3CX

 

[JohnS_3CX]

Hi,

Start a private conversation with me and send me the following so we can arrange to delete it for you

Admin Username:
Password:
FQDN:
License key is:
WAN IP of machine to terminate:

 

[joepegg]

Thanks John, I've sent those details through.

 

[JohnS_3CX]

Taken care of