CRM Integration in V20 - 3CX reloaded

[rprajapati]

Hello

We are currently using CRM Integration for Vtiger Opensource integration with 3cx.
This integration is working and we are using Call Journaling in it.
Using Call Journaling we are getting notifications in our CRM when a call is completed in 3cx, Outgoing, and Incoming.

But we need to get a notification in our CRM when the Call is Connected, which is not in the current integration.
We heard that 3cx will have a new release v20 - 3CX Reloaded - V20 with new features and API support but there is no news on Integration.

So is there any way we can get a notification in our CRM when the Call is Connected in the current version or in this new V20?

Thank you in advance.

 

[rprajapati]

Hello
It was mentioned in V20 blog that it will be added in V20 but I can't find it in V20.


https://www.3cx.com/blog/releases/v20-roadmap/
I checked all functions of V20 in the trial version but found nothing for the new API.

Thank you

 

[TheodorosG_3CX]

The API is not yet published. Once it is available there will be an announcement.

 

[toniSanta]

Hi,
as rprajapati states, your v20 roadmap says about "New API" "The client side used by our apps allowing you to get real-time information about user status, call status and will even allow you to control calls!". Can you give us some more information abouts this very interesting feature like

• availability in days, months (not years)
• beta
• documentation (also in beta-state)
• what means "control calls": initiate, terminate, transfer, put in pause, voice registering, .., know when connected and disconnectet (hang-up), choose the device (hard-phone, softphone, smartphone, ..) where to put a new call, ..

Thanks
Toni

 

[campos17]

The API is not yet published. Once it is available there will be an announcement.

Hi TheodoreosG_3CX,

We are interested in the API for this too. What is the timeline for this?

 

[TheodorosG_3CX]

We cannot provide any ETA. Keep up for the updates in 3CX blog for any future releases.

 

[rprajapati]

Hello,

Any updates on this matter?
We've noticed several updates, but there's no information regarding the new API.
I've observed that other users are also eagerly awaiting news about this API.
https://www.3cx.com/community/threads/3cx-rest-api.123980/#post-583187


Thank you

 

[NicholasP_3CX]

Hello @rprajapati,

We will be announcing the APIs when they are released. We urge you to keep a watch out on the 3CX Blog for more information as it becomes available!

https://www.3cx.com/blog/

 

[rprajapati]

Hello

We still don't see any announcement for this.
Is there any news on this?

Thank you

 

[TheodorosG_3CX]

As mentioned we cannot provide any ETA. Keep up for the updates in 3CX blog for any future releases.

 

[balan]

Hello

We still don't see any announcement for this.
Is there any news on this?

Thank you

Why don't you use a CFD flow to pass through your call before reaching the agent? CFD can make RestAPI calls.

 

[rprajapati]

Why don't you use a CFD flow to pass through your call before reaching the agent? CFD can make RestAPI calls.

Thank you for your reply.

The issue with CFD is that we can't retrieve information about the agent who received the call.
We require details after the call is received by an agent, including all relevant information.
Additionally, we need to make an API call with the same details as an inbound call when an agent initiates an outgoing call and when the customer receives it.

Thank you

 

[Evolute IT]

Thank you for your reply.

The issue with CFD is that we can't retrieve information about the agent who received the call.
We require details after the call is received by an agent, including all relevant information.
Additionally, we need to make an API call with the same details as an inbound call when an agent initiates an outgoing call and when the customer receives it.

Thank you

The only hook is when the call ends. There's no way to trigger a hook on answer/outbound call. (You could use the Open Custom URL but that opens a web page, so if all you need is a POST request, it won't work.)

 

[rprajapati]

The only hook is when the call ends. There's no way to trigger a hook on answer/outbound call. (You could use the Open Custom URL but that opens a web page, so if all you need is a POST request, it won't work.)

Yes, that is why we are waiting for v20.
It says it has 2 new APIs and one of them can get us real-time, User or call status so we can use that in this flow.
Thanks

 

[Evolute IT]

Yes, that is why we are waiting for v20.
It says it has 2 new APIs and one of them can get us real-time, User or call status so we can use that in this flow.
Thanks

Yeah but there's no ETA for this. Might be U1 or U2 or U3. No one knows.

 

[edossantos]

This is not changing in the final release of 3CX v20. I can't tell in which update this will be included.

 

[rprajapati]

Hello

According to the v20 roadmap, we were eagerly anticipating the arrival of a New Powerful API, which has been a topic of discussion for the past three months.
However, it's now being suggested that this feature won't be included in v20.
Can anyone verify this information?

Thank you

 

[Evolute IT]

Hello

According to the v20 roadmap, we were eagerly anticipating the arrival of a New Powerful API, which has been a topic of discussion for the past three months.
However, it's now being suggested that this feature won't be included in v20.
Can anyone verify this information?

Thank you

Will be in Update 1 or 2, from what I hear.

 

[rprajapati]

Will be in Update 1 or 2, from what I hear.

Thank you for your reply.
I do not understand your answer, can you please elaborate?

 

[Evolute IT]

Thank you for your reply.
I do not understand your answer, can you please elaborate?

The API you are referring to should be available sometime around v20 Update 1 or Update 2. Currently, v20 is in RC2 stage (not official.)

 

[Optica.Erick]

I trust this message finds you well. I am Erick from Optica, and I am reaching out to discuss a potential enhancement in our client engagement process.

We are keen on gathering feedback from our clients following their interactions with us. To streamline this process, we are exploring the possibility of integrating our system with the RMS survey portal. The envisioned integration would involve triggering an SMS to clients automatically after a successful call.

Could you please provide insights into whether such integration is feasible with your system? We believe this enhancement will significantly contribute to our client feedback process and overall service improvement.

Thank you for your time and consideration. I look forward to your response.