CRM integration to V20

[REDFAC]

Hi,

We are trying to integrate custom CRM to 3cx via Rest Api, created client id and secrete still not get any response. Is it mandatory to create template as well as.

Thanks

 

[Evolute IT]

Hi,

We are trying to integrate custom CRM to 3cx via Rest Api, created client id and secrete still not get any response. Is it mandatory to create template as well as.

Thanks

The CRM integration doesn't work via the REST API but via templates. So yes, you need to create one and let go of the XAPI/CCAPI as it won't help you.

 

[REDFAC]

Ok, so we have to create a template and upload in system, but it will work without client id and secrete right,

 

[Evolute IT]

Ok, so we have to create a template and upload in system, but it will work without client id and secrete right,

READ and follow this: https://www.3cx.com/docs/crm-integration/

There is no support provided for custom integration templates, other than the online docs.

 

[VoIPTools]

If you need help building a custom CRM integration, either @ConceptsWeb or @VoIPTools can help.

 

[REDFAC]

Hi, we successfully added Template and gets the result, now need to know, if someone make calls. the call details will be synced with CRM or not?

 

[REDFAC]

Is this

 

[REDFAC]

Is this proper,

 

[NicholasP_3CX]

If you have the call journalling enabled on your CRM configuration then yes, this should send the call information to the CRM after each call.

 

[REDFAC]

Thank you.

 

[REDFAC]

Hi,
Is it possible to send call recordings to CRM?
Or only call details.
In template wizard, no filed is there.
Thanks.

 

[Evolute IT]

Hi,
Is it possible to send call recordings to CRM?
Or only call details.
In template wizard, no filed is there.
Thanks.

[RecordingUrl]

The wizard hasn't been updated in a while for all the changes.

 

[REDFAC]

 

[REDFAC]

So we need to add this filed right

 

[Evolute IT]

You add it manually. We don't use the editor/wizard but it should let you add it.

We code directly in the XML, it's easier for us lol

 

[edossantos_sipcaller]

You can also leave that as a variable, no need to hardcode it in the XML. You can let users configure it when needed.

 

[REDFAC]

Failed to send FCM PUSH to device motorola moto g84 5G(Ext.104). Received error from server: NotFound: Not Found. Find more info at: https://firebase.google.com/docs/reference/fcm/rest/v1/ErrorCode

This error comes while we are trying to add extension via QR in the same wifi, but other networks its fine. And there is call disturbance.Kindly help how we can solve.

Thanks,

 

[REDFAC]

This is now working without any issue

 

[REDFAC]

If you have the call journalling enabled on your CRM configuration then yes, this should send the call information to the CRM after each call.

Hi Nicholas,

We successfully imported templated and while testing response is receiving from CRM, but when actual calls done, nothing is pushing towards CRM, could you please help.

Thanks,

 

[REDFAC]