CRM-integration with Bitrix24

[Serhiy]

Hello Support team,
We try to configure integration with 3cx and Bitrix24 use this guide - https://www.3cx.com/docs/bitrix24-plugin/#h.66bl9bshpske

On step User - Bitrix24 configuration I don`t see Bitrix24 configuration(screenshot attachment)

On ext adding integration, reboot & reinstall 3cx client not help.

 

[edossantos]

The plugin is properly configured and seems to be working, it can retrieve the current user ID without problems. But the problem is that it's not receiving notifications for inbound calls...

Are you using 3CXPhone in softphone or CTI mode? In case of using it in CTI mode, what phone are you controlling, another 3CXPhone in softphone mode in a different machine or a phisical phone?

Do you have a PRO license activated in your 3CX server? Notifications only work in PRO editions.

 

[Serhiy]

Hi, I`m using softphone mode in different PC that server.
Yes, we have PRO license.

 

[Serhiy]

Thank you all for help.
After all manipulation and my checking all again it`s work.
The issue why it`s no open i guess it`s on ext settings on 3cx phone on my location i remove ip from filed in Office and paste it to Out of Office. This configuration setup default.
Ticket closed