Crm With Syonet

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thiago.lemos@nassautecnol

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Dear all, this crm's api only delivers this information. How could we make XML with just this data?

Testing in Postman I get code 200 ok and response

{
"status": 0
}

How this integration would be done, the CRM team informs that with other systems it works fine with this API, as it is the only one developed by them.

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Below is the crm api data:

Open pop-up screen for operator

● Tipo: GET;

●Endpoint: IP_SERVER_CRM:4002/?ddd={ddd}&phone={number}&agent={agent}&callid={callid}&ip={IP_PBX}



Parameters received in the request



Parameter name​
Mandatory​
Type​
Description​
ddd (Area Code)​
yes​
String/text​
Call area code​
phone​
yes​
String/text​
Call telefone number​
agent​
yes​
String/text​
Telephone agente identification number​
ip​
yes​
String/text​
Ip of the telephony server that contains this connection​


Example:

client.crm.com:4002?ddd=11&phone=9999999&agent=1082&ip=pbxserver.com
 
You will need to use the Open Custom URL in the Webclient, and hardcode the agent on each Webclient.
 
ok, I understand, I'll test and feedback
 
Just passing by to say that it worked just fine.
Thanks
 
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