Custom Integration: ReportCall doesn't link to contact anymore

[d3nis]

Hey 3cx-team,
my integration for the CRM FLOWFACT worked fine until the update to v18 was released.
In general the Matching Scenario and the ReportCall still work, but the variables/output from the contact of the matching scenario are not present anymore.
I already found out, that you did some major changes. Such as the matching scenario is not triggered anymore, before doing the ReportCall scenario, due to reduce calls to the CRM system. All good so far, but the new parameters like [EntityId] are also not working. They get never replaced with a value in my ReportCall scenario though the contact has been found via matching scenario. Tried really a lot and also spent time in investigating how other vendors we're doing in their template but I'm not getting to a result. Need help. Thanks in advance!

I added the actual configuration.

 

[Evolute IT]

Try setting the Passes to 2 for the PostValues "contacts".

 

[d3nis]

Thanks for the response, @ConceptsWeb !
Tried your solution, but still doesn't work...

 

[Evolute IT]

Thanks for the response, @ConceptsWeb !
Tried your solution, but still doesn't work...
View attachment 25933

Have you cleared the existing contacts from the PBX? It is required after any updates to the templates.

 

[d3nis]

I did after your recommendation, but still not working. Contact is getting created when the first call comes in, but link to the contact in the crm still not working. [EntityId] is always replaced with "" (empty string).
Some other Ideas?

 

[edossantos]

It's hard to tell what's going on without some logs... Please enable verbose logs, reproduce the issue, generate the support information package, and send it to me in a private message.

 

[LEAD]

@d3nis and @edossantos I am having the same issue. Any update on this?

 

[edossantos]

@d3nis and @edossantos I am having the same issue. Any update on this?

Check my response here.

 

[LEAD]

I did after your recommendation, but still not working. Contact is getting created when the first call comes in, but link to the contact in the crm still not working. [EntityId] is always replaced with "" (empty string).
Some other Ideas?

please take a look at this post and let me know if this works for you. Make sure that phone number in CRM is exact match to incoming number, including country code.

https://www.3cx.com/community/threa...itytype-to-sql-during-call-reporting-2.86277/