Custom roles

[ITSP]

Are there any plans to provide custom roles? We need to be able to provide our helpdesk agents the ability to create/remove users/extensions and provision/re-provision a phone without giving them access to edit our main trunk lines or any other permissions.

I found this idea listed here: https://www.3cx.com/community/threads/more-granularity-for-roles.136160/ from way back in 2010 and I understand that today's roles are more granular than in the past but it is still nowhere near the level of customization most enterprises need it.

 

[Alphabetic]

For this you just need to give your extensions receptionist role and they can clear and assign extensions.

 

[ITSP]

For this you just need to give your extensions receptionist role and they can clear and assign extensions.

Just to be clear, you mean I need to give my helpdesk people the "receptionist role"?

According to this article: https://www.3cx.com/docs/manual/access-roles/, they can't even add/delete extensions (that requires department administrator level which also gives them the ability to fiddle with trunk lines).

 

[Colorado VoIP]

Just to be clear, you mean I need to give my helpdesk people the "receptionist role"?

According to this article: https://www.3cx.com/docs/manual/access-roles/, they can't even add/delete extensions (that requires department administrator level which also gives them the ability to fiddle with trunk lines).

make your trunks system wide and then your dept admins can't mess with them. we do this for customers that need basic management but we don't want them messing with the trunks or DIDs.

 

[ITSP]

make your trunks system wide and then your dept admins can't mess with them. we do this for customers that need basic management but we don't want them messing with the trunks or DIDs.

I assume you mean limit the trunks to system wide and then give helpdesk admins the role of department admins? I'll give it a try. Thanks.

 

[Alphabetic]

Just to be clear, you mean I need to give my helpdesk people the "receptionist role"?

According to this article: https://www.3cx.com/docs/manual/access-roles/, they can't even add/delete extensions (that requires department administrator level which also gives them the ability to fiddle with trunk lines).

Yes - this is more for reusing extension/phones rather then adding phones to extensions.