Custom Template - Contacts not added to phonebook

[Evolute IT]

Hi,

We have a customer using a custom CRM XML template for Clio.

We're currently having a weird issue where contacts are not added to the phonebook, even tho the option is checked and the output from the XML works (we get the page popup and infos in the Dialer.)

Where would I check logs for this? Why wouldn't it add the entry to the system phonebook?

 

[edossantos]

That's weird, contacts should be added if the CRM returns them. You should check the 3cxSystemService.log file.

 

[Evolute IT]

That's weird, contacts should be added if the CRM returns them. You should check the 3cxSystemService.log file.

Very weird. I'll check the log.