Customer-controlled Group Divert

[Sam Charles]

Hello Team,

We have a client who has just hired a company to manage their inbound calls however they don't have a scheduled time. They prefer to do the divert themselves when required, I don't want to give them access to the platform, any ideas on how to achieve this, please?

Regards

Sam

 

[Evolute IT]

Update 6 will give you that!

 

[Sam Charles]

Do you know when update 6 is due to be released?

 

[VoIPTools]

I was going to suggest you route inbound calls to a dummy extension, and then, based on the presence setting of the extension, route calls to the correct location. You could give them access to a soft-phone client configured to the dummy extension. That would enable them to change the dummy extension's presence status as needed without giving them 3CX console access.

 

[VoIPTools]

@ConceptsWeb, I would be interested to know how SP6 helps in this situation. I've not had any time to tinker with the beta yet!

 

[Evolute IT]

@ConceptsWeb, I would be interested to know how SP6 helps in this situation. I've not had any time to tinker with the beta yet!

Because we can do this:

For a group or the whole system if authorized.

 

[VoIPTools]

Nice, but this requires access to the 3CX console, and giving that to an outside party would be less than ideal. Still, that's an awesome new feature. I'm going to have to spend a boat-load of time looking at the changes. Thanks for the knowledge!

 

[Evolute IT]

Nice, but this requires access to the 3CX console, and giving that to an outside party would be less than ideal. Still, that's an awesome new feature. I'm going to have to spend a boat-load of time looking at the changes. Thanks for the knowledge!

It's in the Webclient/DesktopApp actually.

 

[VoIPTools]

Ah, then I stand corrected. I forgot 3CX moved some of these settings to the client!

If I remember correctly, 3CX said this was potentially a temporary change and that they may move it back to the console when other required / dependent changes are implemented in the PBX. Am I remembering this correctly?