Customize Call by Name Prompts

[KyleSchw]

Is it possible to add a custom prompt within the "Call by Name" option for an IVR? Specifically looking to make it so that when a caller finds an employee using the "Call by Name" and they transfer to them, a prompt that says "transferring you to Employee Name, Extension #" plays before actually transferring them. (The thought behind this is that external callers can hopefully learn the extension # and use that for future calls)

 

[YiannisH_3CX]

Hello @KyleSchw

Please note that this is currently not possible as this is not something that depends solely on the prompts. This behaviour needs to be added to the PBX for this to work as you want it.
With that in mind i would recommend posting this as a feature request on our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.

 

[KyleSchw]

Thanks for the reply, good to know. I will do that

Perhaps there is a different way I can accomplish this.... by enabling a prompt that states the name & extension when any transfer is completed not just from within the IVR Call by Name Directory?