DDIs & Duplicated Phones

[jskinner97]

Hi,

I have just deployed 3CX for one of our customers as a trial. I have set up the phones and they can dial out and receive incoming calls. However, all the DDIs go to one person, but they are set up differently on the inbound rules (please see attached). I have also swapped names around (changing Extension names, and then got them to reboot - not sure if this caused the issue) - but since then I am now getting duplicate devices, but when I refresh the page they disappear but then come back moments later. (See Screenshot)

Please can someone assist?

 

[jskinner97]

In you Voiceflex panel have you got your formatting set to national DDI or are you sending the SIP ID on each number?

It is set as Invite Format: {DDI: E.164 (canonical with plus)}. It is now working, however sometimes I can reach them and other times I hear no dial tone and 7 seconds later it goes straight to voicemail.

 

[Alphabetic]

Do what John said.

Ext1 has SIP port 5065 RTP Ports 14000 to 14019
Ext2 has SIP port 5066 RTP Ports 14020 to 14039
Ext3 has SIP port 5067 RTP Ports 14040 to 14059

Specify these settings in the EXT settings and then reprovision the phones again. Dont forget to give them static IPs and port forward SIP and RTP ports to the respected phones.