Delay when doing call pickup *20*

[Gav]

Using Fanvil x4
Programmed Custom Speed Dial on BLF to dial *20*
but when people use the speed dial, there is a 4 second delay. This is normal because the phone has a pause in it during dialling phase.
Pressing # gets rid of the delay, but when I program the custom speed dial button as *20*#, it doesnt work.
What can I do to remove the 4 second delay?

 

[leejor]

Looking at the manual...

https://www.ipphone-warehouse.com/v/vspfiles/assets/pdf/fanvil/x4/fanvil-x4-x4g-user-manual.pdf

In section 8.14, it appears that there is no dialplan, other than fixed length, available for that set, which would have been my suggestion. There is an option for using # for a blind transfer, I'm wondering if, when that is "ticked", it causes the issue you are having when the # is stored as a suffix in speed dial?

 

[Gav]

I looked at dial plan but couldn't fathom anything out.
The peculiar thing is we also have a custom speed dial for a page group that works perfectly.
The number being *805804 - whenever this is used it dials instantly, so no 4 second delay.
I cannot see what difference that has to the *20* , other than length?

 

[leejor]

If it is the set that is causing the delay, then there must be something in the options that allows one number to be sent intermediately, and one only after that time-out period. Not having used Fanvil sets before, I can only go by what the dialplan options seen to show in the manual. There may be options elsewhere that another forum member is aware of.

 

[leejor]

Check section 8.13 Dial Peer, they call it

 

[YiannisH_3CX]

Hello @Gav

Can you please let us know of the PBX version you are running as well as the firmware version of the phone and the provisioning type (local, STUN, SBC). Also are you using the default 3CX templates?

I have tried to replicate your scenario but i was not able as the call is picked up as soon as the DSS key is pressed. My phone is local to the PBX with the latest supported firmware and the default template