Solved Delete 3CX PBX Express Cloud Trial

[TDJ211]

Hi,

I started with the cloud trial but moved to a Google Cloud instance and now im having conflicting FQDN issues.

I need it deleted.

i followed instructions from a few other threads by stopping the services and releasing the FQDN but its still resolving to the old 3cx trial.

https://www.3cx.com/community/threads/delete-3cx-pbx-express-cloud-trial.57485/
https://www.3cx.com/community/threads/delete-free-3cx-hosted-instance.72104/

Can someone assist??

 

[TDJ211]

Solution:

Turn off all services on old PBX.(there's like 3 or 4 you can't disable otherwise you'd lock yourself out. )

Login to customer portal and release FQDN.

Reboot new PBX

Give make yourself a cup of coffee.

Also if you have a caching DNS server on your network, be sure to flush it every 5-10 mins until public DNS server catch-up. Took me a lil bit to figure that one out.

You'll see the update inside the customer portal page before the public DNS servers catch up.

Once they do, you're all good to go.

I still need to get the old one deleted though

 

[JohnS_3CX]

Hi @TDJ211

Please note that the trial machine's services will auto-restart eventually, making all that work entirely unnecessary/ineffective. Just contact me with the below details and we will be happy to delete the trial machine for you.

Admin Username:
Password:
FQDN:
License key is:
WAN IP of machine to terminate: